Terms & Conditions

Your access to and use of the Service is conditioned on your acceptance of and compliance with
these Terms. These Terms apply to all visitors, users and others who access or use the Service. By
accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of
the terms, then you may not access the Service.

Guide Star Ltd reserves the right to make at its own discretion any amendments to this Policy at any time and without any special notice to this effect. The new version of this Policy shall come into effect upon posting of the same on the Site. Continuing using the Service, the User confirms its consent to comply with the terms and conditions of the Policy in its current version.

Any timeframes set are stated according to time zone UTC+0.

Whilst we do our utmost to ensure our Chauffeurs are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances without our control.

We may provide subcontracted vehicles occasionally.

We reserve the right to change your vehicle or chauffeur at any time if necessary

Online Bookings

In making a Booking via this Website You must provide accurate Details and are responsible for any
failure to do so.

It is Your responsibility to ensure that Your Details and Trips are correct and accurate by providing,
but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode which
also does not commit a traffic violation, correct date and time for the journeys to take place, correct
customer name, correct and valid email address, correct and valid telephone number. If the Trip
details are inaccurate and an invalid or no postcode or a postcode which causes a traffic violation is
provided or an, incorrect, date, time, customer name, email address, telephone number provided
you may incur additional charges and may not be due a refund.

By supplying your email address, you permit Guide Star Ltd to contact you via email, in return we
promise never to supply your email to any third party.

Guide Star Ltd requires a minimum of 24 hours advance on online bookings prior to beginning of
hire. For online bookings we advise on journeys to airport to allow one hour additional time.

If you would like to book a car with less than 24 hours notice, please call us ++44 7367 687 68

Cancelation & Refund Policy

If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of
all monies paid will be non-refundable.

If a booking is cancelled by the Customer up to 24 hours from the start of the period of hire, 100% of
all monies paid will be non-refundable.

If the customer does not appear at the time and place designated as the pickup point, all monies
paid will be non-refundable. We allow 60 minutes FREE waiting time at airports after landing and 15
minutes for all other pick ups.

Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve. On
Christmas Day, Boxing Day and New Year’s Day there will be a 100% surcharge on all journeys. All
other Bank Holidays will be subject to a 25% surcharge.

Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire
to them and will be billed accordingly for any repair or valeting required in order to reinstate a
vehicle to working order – as well as any subsequent loss of earnings for the driver for the
consequence of their vehicle being off the road.

Privacy Policy

o Processing is limited to the purpose. Our Processing activities fit the purpose for which
Personal Data was gathered.
o Processing is done with minimal data. We only gather and Process the minimal amount of
Personal Data required for any purpose.
o Processing is limited with a time period. We will not store your personal data for longer than
needed.
o We will do our best to ensure the accuracy of data.
o We will do our best to ensure the integrity and confidentiality of data.
Information we gather
Information you have provided:

This might be your e-mail address, name, billing address, home address etc – mainly information
that is necessary for delivering you a product/service or to enhance your customer experience with
us. We save the information you provide us with in order for you to comment or perform other
activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected:
This includes information that is automatically stored by cookies and other session tools. For
example, your shopping cart information, your IP address, your shopping history (if there is any) etc.
This information is used to improve your customer experience. When you use our services or look at
the contents of our website, your activities may be logged.

How we use your Personal data
We use your Personal Data in order to:

o provide our service to you. This includes for example registering your account; providing you
with other products and services that you have requested; providing you with promotional
items at your request and communicating with you in relation to those products and
services; communicating and interacting with you; and notifying you of changes to any
services.
o enhance your customer experience;

Definitions:
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of
Personal Data.
Data subject – a natural person whose Personal Data is being Processed.

Contact Information:
In order to receive information about your Personal Data, the purposes and the parties the Data is
shared with, contact the Owner.

Guide Star Ltd, Reg. office 161 Elm Grove Portsmouth PO5 1LU guidestarchauffeurs@gmail.com

We reserve the right to make changes to this Privacy Policy.